Privacy policy

Privacy Policy

Last Updated: November 18, 2025

This Privacy Policy explains how Realm Open Air Living (“Realm Open Air Living,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, communicate with us, or otherwise use any of our online offerings (collectively, the “Services”).
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When updates occur, we will revise the “Last Updated” date above and post the new version on our website.

2. Information We Collect

The personal information we collect depends on how you interact with Realm Open Air Living. “Personal information” means any information that identifies, relates to, or can be reasonably linked to you.

A. Information You Provide Directly

We collect information that you voluntarily submit through the Services, such as:

Contact Information: name, email address, billing/shipping address, phone number
Order Information: items purchased, payment confirmation details, order history
Account Information: username, password, and security credentials
Support & Communication: messages, inquiries, and other information you provide when contacting us

Some parts of the Services may require certain information to function properly. Not providing required information may limit your use of those features.

B. Information Collected Automatically

When you access the Services, we may automatically collect (“Usage Data”):

IP address
Device and browser type
Network information
Interaction logs (pages viewed, time on site, clicks, referring URLs)
Cookie activity and tracking data

We may use cookies, web beacons, pixels, and similar technologies to collect this information.

C. Information from Third Parties

We may receive personal information about you from:

Shopify: our ecommerce platform
Payment processors: such as card networks or banks, who collect payment details
Marketing and analytics partners
Shipping and fulfillment partners

All third-party information is treated in accordance with this Privacy Policy.

3. How We Use Your Information

A. To Provide Products & Services

We use your personal information to:

Process and fulfill orders
Manage your account
Arrange shipping, returns, and exchanges
Send transactional notifications
Provide customer support
Improve the experience and functionality of the Services

B. Marketing & Advertising

We may use your information to:

Send promotional emails or messages
Customize advertising on our website and on third-party sites
Offer product recommendations

You may opt out of promotional communications at any time by using the unsubscribe link included in our emails.

C. Security, Fraud Prevention & Compliance

We use your information to:

Detect and prevent fraudulent or unauthorized activity
Protect the integrity and security of our Services
Comply with legal obligations

D. Service Improvement

We use analytics to understand usage patterns, improve site performance, and enhance the user experience.

4. Cookies and Tracking Technologies

Cookies help us operate and improve the Services and personalize your experience.
For details about Shopify’s cookie usage, visit:
https://www.shopify.com/legal/cookies

You may disable cookies in your browser settings, but doing so may affect site functionality.

Global Privacy Control (GPC)

Our website recognizes the Global Privacy Control signal. When detected, we treat the signal as a request to opt out of targeted advertising for that browser or device.

We do not recognize other “Do Not Track” signals at this time.

5. How We Share Personal Information

We may share information with:

Vendors and service providers (IT support, hosting, analytics, payment processors, fulfillment partners)
Business and marketing partners
Affiliates and related business entities
Third-party platforms when you choose to interact with them (e.g., social media integrations)
Legal authorities, when required by law
Parties involved in business transactions, such as mergers or acquisitions

We do not sell sensitive personal information and do not use sensitive data to infer characteristics about you.

Information “Sold” or “Shared” for Marketing Purposes

As defined by certain state laws, we may have “sold” or “shared” the following categories in the past 12 months for advertising purposes:

Identifiers (name, email, phone)
Commercial information (purchase history)
Usage Data (interaction and analytics data)

Recipients include marketing and advertising partners.

6. Third-Party Websites

Our Site may link to third-party websites or platforms. We are not responsible for the privacy practices or content of these websites. Please review their policies before providing personal information.

7. Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16.
If you believe we have collected such information, please contact us to request deletion.

8. Security & Retention of Information

While we use commercially reasonable measures to protect your information, no method is completely secure.
We retain personal information as needed to:

Maintain your account
Fulfill orders and transactions
Comply with legal obligations
Resolve disputes
Enforce our policies

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access / Know the personal information we hold
Delete your personal information
Correct inaccurate personal information
Request portability of your data
Restrict processing
Withdraw consent (where applicable)
Appeal a denied request
Opt out of targeted advertising or the sale of personal information

To exercise any of these rights, contact us using the details below.

We may need to verify your identity before fulfilling certain requests.
Authorized agents may act on your behalf when permitted by law.

10. Complaints

If you have concerns regarding our handling of your personal information, please contact us.
Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

11. International Users

If you reside outside the United States, your information may be transferred to countries with different data protection standards.
When transferring data from Europe or the UK, we rely on approved Standard Contractual Clauses or equivalent safeguards.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: info@realmopenair.com
Website: realmopenair.com